Return & Exchange Policy โ€“ So Matcha

๐ŸŸฃ Return & Exchange Policy โ€“ So Matcha

At So Matcha, we always strive to offer the finest quality matcha and provide a satisfying shopping experience for our customers. However, we understand that certain situations may require a return or exchange.

๐Ÿ”น Return Conditions:

  • Food products (like matcha) cannot be returned or exchanged for health and food safety reasons, except in the following cases:

    • The product arrives damaged or unusable.

    • Receiving an incorrect product that was not ordered.

  • The product must be in its original condition, unused, and the packaging must remain intact.

๐Ÿ”น How to Request a Return:

Please contact us via:

  • Instagram Direct Message: @somatcha.qa

  • Or via WhatsApp at: 70784857

Please attach supporting images (e.g., damaged product or wrong item received) along with your order number.

๐Ÿ”น Compensation Policy:

If the error is proven to be on our part:

  • You will receive a full refund to the original payment method,
    OR

  • We will send a replacement product at our expense, based on the customerโ€™s preference.

โŒ Return policy does not cover orders where the customer simply changed their mind after purchase.